Thought it might be fun to hear of others funny experiences with customers, clients or trainees.
I will start this off.
Preface: security role re-mapping project just implemented in production, I am onsite support.
User: I don't have access to XYZ transaction any more and I need it right away, I can't do my job!
Me: OK, don't worry we have had some issues with users losing access, I can get your access restored either tonight or tomorrow morning at the latest.
Due to the re-mapping many users had lost access to commonly used transactions. So instead of checking SUIM I trusted the user (jokes on me) and quickly raised a defect, assigned it to security, and pinged my friend on the security team. My Friend pinged me right back stating he does have access. I tracked down the user and approached him to discuss.
Me: Our security team has checked and according to your profile you do have access to transaction XYZ.
User: But its not in my favorites....